Customer Care Officer

Job Description:

As a Customer Care Officer at Slack Technologies Limited, you will be responsible for providing excellent customer service to our clients. Your primary duties will include resolving customer queries, issues, and complaints in a timely and professional manner, managing customer accounts, and ensuring customer satisfaction. You will also be tasked with maintaining accurate records of all customer interactions and feedback.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat - Resolve customer issues and complaints effectively and efficiently - Manage customer accounts and update customer information as needed - Provide product information and assistance to customers - Identify and escalate priority issues to the appropriate team members - Collaborate with other departments to ensure a seamless customer experience - Maintain accurate records of customer interactions and feedback - Proactively suggest innovative solutions to improve customer satisfaction

Requirements: - 4 years of experience in customer service or a related field - Strong communication and interpersonal skills - Adaptable and resourceful personality traits - Ability to think innovatively and make effective decisions - Proficient in using customer service software and tools - Excellent problem-solving skills and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Company-provided equipment - Relocation allowance for eligible candidates - Parental leave for both new mothers and fathers

Working Environment: At Slack Technologies Limited, we value creativity and encourage our employees to think outside the box. Our working environment is dynamic and collaborative, where fresh ideas and inventive solutions are always welcome.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Slack Technologies Limited is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.