Remote Customer Care Representative

Restored Hearing, a leading provider of innovative hearing solutions, is seeking a dedicated and adaptable Remote Customer Care Representative to join our team in Dublin, Ireland. This part-time position at the associate level requires a minimum of four years of experience in customer service.

Responsibilities: - Providing exceptional customer service via phone, email, and live chat - Resolving customer inquiries and issues in a timely and professional manner - Actively listening to customer concerns and offering appropriate solutions - Maintaining accurate customer records and updating databases - Collaborating with other team members to ensure a seamless customer experience - Participating in ongoing training and development programs to enhance product knowledge and customer service skills

Requirements: - Excellent communication skills and a passion for helping others - Strong decision-making abilities and project management skills - Ability to work independently and manage time effectively - Proficiency in using customer service software and Microsoft Office applications - Prior experience in a remote customer service role is a plus - Bachelor's degree in a related field is preferred

Personality traits: In addition to being dedicated and adaptable, successful candidates will demonstrate a high level of professionalism, empathy, and problem-solving skills.

Soft skills: The ability to make quick and effective decisions, prioritize tasks, and manage multiple projects simultaneously are key to excelling in this role.

Benefits: - Competitive salary - Paid sick leave - Free accommodation for remote work - Company-provided equipment and technology support

Working environment: As a Remote Customer Care Representative at Restored Hearing, you will thrive in an energetic and rapidly evolving work setting that values collaboration, creativity, and personal growth.

Equal opportunity statement: Restored Hearing is an equal opportunity employer and prohibits discrimination based on race, color, gender, sexual orientation, religion, age, national origin, disability, or any other protected status.

If you are a customer service professional looking for a rewarding opportunity to make a positive impact, we encourage you to apply by the deadline of June 29, 2024. Join us in our mission to restore hearing and improve lives.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.