Customer Care Specialist

Job Description:

We are seeking a reliable and hardworking Customer Care Specialist to join our team at SAP Ireland in Waterford, Munster, IE. As an Entry Level position, this role is ideal for someone with at least 1 year of experience in customer service. The successful candidate will possess excellent teamwork and communication skills to effectively interact with customers and provide exceptional service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information and solutions to customers' concerns or issues - Escalate complex problems to the appropriate department for resolution - Maintain detailed records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Continuously seek feedback from customers to improve service quality - Stay up to date on product knowledge and company policies

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong teamwork and collaboration abilities - Ability to multitask and prioritize tasks effectively - Proficiency in using CRM software and other customer service tools - High school diploma or equivalent required

Benefits: - Relocation allowance for eligible candidates - Vision insurance coverage - Gym membership reimbursement - Ongoing opportunities for learning and development

Equal Opportunity Statement: SAP Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: July 22, 2024

If you are a dedicated and customer-focused individual looking to start your career in customer service, we encourage you to apply for the Customer Care Specialist position at SAP Ireland. Join our team and be part of a dynamic working environment that values employee growth and development. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.