Customer Service Assistant

Job Description:

Airbnb Ireland UC is seeking a part-time Customer Service Assistant to join our team in Waterford, Munster, IE. As an Associate Level position, we require at least 3 years of experience in a similar role. The ideal candidate will be energetic, adaptable, possess strong strategic planning and decision-making skills.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with booking accommodations, resolving issues, and answering questions about services. 3. Process payments, refunds, and cancellations according to company policies. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions. 6. Attend training sessions to stay up-to-date on company policies and procedures. 7. Assist with special projects and tasks as assigned by management.

Requirements: 1. At least 3 years of experience in a customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and customer service software. 6. Energetic and adaptable personality traits. 7. Strategic planning and decision-making skills.

Benefits: 1. Relocation allowance for qualified candidates. 2. Dental insurance coverage. 3. Free food provided during work hours.

Working Environment: At Airbnb Ireland UC, we strive for excellence and uphold high standards in all endeavors. Our team values collaboration, innovation, and exceptional customer service.

Deadline to Apply: Please submit your application by June 1, 2024.

Equal Opportunity Statement: Airbnb Ireland UC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.