Remote Customer Service Manager

Job Description:

Etsy Ireland is seeking a Remote Customer Service Manager to join our team in Waterford, Munster, IE. This part-time position at the Associate Level requires a minimum of 5 years of experience in customer service or a related field.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance, support, and training as needed - Monitor team performance and productivity, implementing strategies to improve efficiency and ensure exceptional customer service - Handle escalated customer inquiries and issues, working to find prompt and effective resolutions - Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience - Conduct regular performance evaluations and provide feedback for team members - Develop and implement customer service policies and procedures to enhance the overall customer experience - Stay up-to-date on industry trends and best practices in customer service management - Provide regular reports and updates to upper management on team performance and customer feedback

Requirements: - Strong leadership skills and the ability to motivate and inspire a remote team - Excellent communication and interpersonal skills - Experience in managing customer service operations, including knowledge of CRM systems and other customer service tools - Resilient and driven personality traits - Strong research and problem-solving skills - Ability to work independently and make decisions in a fast-paced environment - Proficiency in Microsoft Office suite and other relevant software

Benefits: - Travel and spending expenses covered - Free food provided during work hours - Paid sick leave for all employees

Working Environment: At Etsy Ireland, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible customer service experience while continuously striving to improve and grow.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Etsy Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.