Customer Service Manager

Job Description:

We are looking for a highly motivated and independent Customer Service Manager to join our team at Beatvyne in Limerick, Munster, IE. As a mid-to-senior level position with a minimum of 7 years of experience in customer service management, you will be responsible for overseeing all aspects of our customer service department.

Responsibilities: - Develop and implement customer service policies and procedures to enhance the overall customer experience - Manage a team of customer service representatives, providing training, guidance, and support - Monitor and analyze customer service metrics to identify areas for improvement and implement solutions - Handle escalated customer issues and ensure timely resolution - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay up-to-date on industry trends and best practices in customer service - Conduct regular performance evaluations and provide feedback to team members - Develop strategies to increase customer satisfaction and loyalty - Work closely with the sales and marketing teams to ensure a cohesive approach to customer service

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer service management role - Strong leadership and communication skills - Critical thinking and problem-solving abilities - Creative approach to addressing customer needs - Proficiency in CRM software and other customer service tools - Ability to work independently and as part of a team - Willingness to work flexible hours and adapt to changing priorities

Benefits: - Paid overtime - Parental leave - Remote work flexibility - Health and wellness initiatives

Equal Opportunity Statement: Beatvyne is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.