Customer Service Manager

Job Description:

HubSpot Dublin is seeking a dynamic and experienced Customer Service Manager to join our team in Limerick, Munster, IE. As a part-time Associate Level role, the Customer Service Manager will be responsible for managing a team of customer service representatives and ensuring the highest level of customer satisfaction. This position requires a minimum of 5 years of experience in a customer service management role and a strong understanding of customer service practices.

Responsibilities: - Lead, mentor, and coach a team of customer service representatives - Develop and implement customer service policies and procedures - Monitor and evaluate team performance to ensure quality and efficiency - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to improve overall customer experience - Analyze customer feedback and data to identify areas for improvement - Develop and implement training programs for new and existing staff - Ensure compliance with company policies and industry regulations

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in a customer service management role - Strong leadership and decision-making skills - Excellent communication and interpersonal abilities - Motivated and resilient personality traits - Problem-solving and project management soft skills - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Profit sharing opportunities - Paid overtime - Company transportation

Working Environment: At HubSpot Dublin, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team members are encouraged to think outside the box and bring their unique perspectives to the table.

Deadline to Apply: Interested candidates must submit their applications by May 11, 2024, to be considered for the Customer Service Manager position.

Equal Opportunity Statement: HubSpot Dublin is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other protected classification.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.