Remote Customer Service Manager

Job Description:

Facebook Ireland is seeking a Remote Customer Service Manager to join our team in Dublin, Ireland. This is a part-time position at a mid-to-senior level, requiring at least 7 years of experience in customer service management.

As a Remote Customer Service Manager, your responsibilities will include:

- Managing a team of remote customer service representatives, ensuring they meet and exceed performance metrics - Developing and implementing customer service policies and procedures to improve efficiency and customer satisfaction - Conducting regular performance evaluations and providing coaching and feedback to team members - Handling escalated customer inquiries and resolving issues in a timely and professional manner - Collaborating with cross-functional teams to improve overall customer experience - Analyzing customer service data and identifying trends to make informed business decisions - Providing regular reports to upper management on team performance and customer service metrics

Requirements:

- Energetic and resilient personality traits - Strong decision-making and communication skills - 7+ years of experience in customer service management - Proven track record of successfully managing remote teams - Excellent problem-solving abilities and a customer-focused mindset - Ability to thrive in a fast-paced and dynamic environment

Benefits:

- Remote work flexibility - Company-provided equipment - Life insurance - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:

Facebook Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. All qualified candidates are encouraged to apply.

Deadline to apply: June 29, 2024

Join our team at Facebook Ireland and be part of a dynamic and innovative company that values customer service excellence and personal growth. Apply now to make an impact in the world of social media!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.