Customer Service Officer

Job Description:

We are seeking a highly motivated and customer-oriented individual to join our team as a part-time Customer Service Officer at Wix.com in Waterford, Munster, IE. As an entry-level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Assist customers with account management, billing inquiries, and technical support. 3. Provide product recommendations and guidance to customers based on their needs. 4. Resolve customer complaints and issues effectively and efficiently. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Maintain accurate records of customer interactions and transactions. 7. Identify and escalate priority issues to the appropriate team members. 8. Stay up-to-date on product knowledge and company policies.

Requirements: 1. Independent and energetic personality traits to thrive in a fast-paced environment. 2. Strong decision-making and analytical skills to effectively solve customer problems. 3. Excellent communication and interpersonal skills. 4. Ability to work well under pressure and meet deadlines. 5. Basic computer skills and familiarity with CRM systems. 6. Flexibility to work various shifts including evenings and weekends.

Benefits: 1. Paid overtime for additional hours worked. 2. Disability insurance to protect your financial security. 3. Employee discounts on Wix.com products and services.

Working Environment: At Wix.com, we foster a culture that encourages employees to think and act like entrepreneurs. Employees are empowered to take initiative, make decisions, and drive results. We believe in creating a supportive and collaborative work environment where every team member has the opportunity to grow and succeed.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Wix.com is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.