Customer Service Officer

Job Description:

ActionPoint is seeking a confident and resourceful Customer Service Officer to join our team in Cork, IE on a part-time basis. As an Associate Level role, the ideal candidate should have at least 3 years of experience in a customer service or related role.

Responsibilities: 1. Manage incoming customer inquiries via phone, email, and in-person with professionalism and efficiency. 2. Provide accurate information and assistance to customers regarding products, services, and policies. 3. Process orders, returns, and exchanges in a timely manner. 4. Liaise with other departments to resolve customer issues and escalations. 5. Maintain a high level of product knowledge to effectively assist customers with their inquiries. 6. Collaborate with team members to ensure a seamless customer service experience. 7. Adhere to company policies and procedures to provide consistent service to customers. 8. Continuously seek opportunities to improve customer satisfaction and retention.

Requirements: 1. Confident and resourceful individual with excellent communication skills. 2. Ability to make sound decisions under pressure and work well in a team environment. 3. Proven track record in providing exceptional customer service. 4. Experience using customer service software and platforms. 5. Strong problem-solving skills and attention to detail. 6. Flexibility to work varying shifts and weekends as needed.

Benefits: 1. Employee discounts on products and services. 2. Vision insurance coverage. 3. Opportunities for travel and professional development. 4. Dynamic and innovative working environment.

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Deadline to apply: June 12, 2024.

Join our team and be part of a company that values customer satisfaction and innovation in the rapidly changing business landscape. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.