Remote Customer Service Representative

Responsibilities:

- Answering incoming customer inquiries via phone, email, or chat in a timely and professional manner - Providing exceptional customer service by addressing customer concerns, resolving issues, and answering questions - Responding to customer feedback and escalating any complex issues to the appropriate team members - Maintaining a high level of product knowledge to effectively assist customers with their inquiries - Following up with customers to ensure their needs have been met and their concerns have been addressed - Collaborating with team members to improve customer service processes and procedures - Meeting and exceeding customer service metrics and goals set by the company - Adhering to company policies and procedures at all times - Working remotely and independently to provide excellent customer service to our clients

Requirements:

- 3 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong decision-making abilities and project management skills - Dedication to providing exceptional customer service - Resilient and able to handle challenging customer interactions with professionalism - Ability to work independently and remotely - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits:

- Free accommodation for remote workers - Joining bonus for new employees - Paid sick leave for eligible employees

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

This is a part-time position at the associate level, offering a high-energy workplace focused on delivering impactful results. If you meet the requirements and are looking to join a dynamic team dedicated to providing top-notch customer service, we encourage you to apply by the deadline of May 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.