Customer Service Representative

Job Description:

Hexafly is seeking a motivated and resourceful Customer Service Representative to join our team in Galway, Connacht, IE. As a part-time Associate Level position, the Customer Service Representative will play a crucial role in ensuring high levels of customer satisfaction and retention. This role requires a minimum of 4 years of experience in customer service.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints in a diplomatic and efficient manner - Act as a liaison between customers and internal teams to ensure smooth communication and resolution of issues - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Maintain accurate records of customer interactions and transactions - Identify and escalate customer issues to the appropriate team members for resolution - Continuously strive to improve customer service processes and procedures

Requirements: - 4 years of experience in customer service - Motivated and resourceful individual with excellent communication skills - Ability to adapt to changing priorities and handle multiple tasks simultaneously - Strong critical thinking skills and attention to detail - Knowledge of CRM systems and Microsoft Office - Experience working in a fast-paced environment - High school diploma or equivalent

Benefits: - Retirement plan - Company equipment - Paid overtime

Working Environment: At Hexafly, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and supportive work environment where employees are encouraged to grow and succeed.

Deadline to apply: June 12, 2024

Equal Opportunity Statement: Hexafly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.