Customer Service Specialist

As a Customer Service Specialist at Stripe in Dublin, Ireland, you will be responsible for providing exceptional customer support to our clients. Your main duties will include:

1. Responding to customer inquiries and providing timely resolutions to issues via email, phone, and chat. 2. Assisting customers with account setup, troubleshooting technical issues, and processing payments. 3. Collaborating with internal teams to ensure customer satisfaction and resolving escalated issues. 4. Maintaining accurate records of customer interactions and transactions. 5. Identifying and implementing process improvements to enhance the overall customer experience. 6. Keeping up-to-date with product updates and industry trends to better assist customers.

Requirements: 1. Minimum of 2 years of experience in a customer service role. 2. Strong communication skills and the ability to effectively engage with customers. 3. Motivated and adaptable individual who thrives in a fast-paced environment. 4. Ability to present information clearly and confidently to customers. 5. Demonstrated leadership skills in managing customer relationships. 6. Visa sponsorship, life insurance, and gym membership benefits are available to employees.

At Stripe, we believe in creating an inclusive and diverse workplace where everyone has the opportunity to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you are passionate about customer service and excited to be part of a company that is leading the way in the industry, apply before the deadline on May 1, 2024. Join us and be part of a team that pioneers change and sets industry benchmarks.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.