Remote Customer Service Specialist

Job Description:

Hexafly is seeking a part-time Remote Customer Service Specialist to join our team in Dublin, Ireland. As an entry-level position, no prior experience is required, but the ideal candidate will be confident, reliable, and possess strong planning and communication skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide excellent customer service and resolve any issues or complaints effectively - Process orders, returns, and exchanges accurately - Maintain customer records and update information as needed - Collaborate with other team members to improve processes and procedures - Stay up-to-date on product knowledge to better assist customers - Handle any escalated customer issues with care and empathy

Requirements: - 1 year of customer service experience preferred but not required - Confidence and reliability in handling customer inquiries - Strong planning and communication skills - Ability to work independently and as part of a team - High school diploma or equivalent - Excellent multitasking abilities - Proficiency with Microsoft Office and CRM software

Benefits: - Relocation allowance for remote workers - Disability insurance - Vision insurance - Opportunities for growth and advancement within the company

Working Environment: At Hexafly, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where all employees are valued and supported in their professional development.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Hexafly is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.