Remote Customer Service Specialist

Job Description:

We are seeking a Remote Customer Service Specialist to join our Hilton team based in Cork, IE. This part-time position is perfect for someone with at least 4 years of experience in customer service and a passion for delivering exceptional customer experiences. As an Associate Level specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Handle customer inquiries via phone, email, and live chat - Provide support and assistance to customers in booking reservations, managing their accounts, and addressing concerns - Ensure all customer interactions are professional, timely, and accurate - Collaborate with other departments to resolve customer issues effectively - Maintain a high level of knowledge about Hilton's products and services to provide accurate information to customers - Uphold company policies and procedures while delivering outstanding customer service - Utilize problem-solving skills and decision-making abilities to resolve customer concerns - Maintain a positive and energetic attitude in all customer interactions - Meet or exceed customer service goals and performance metrics

Requirements: - At least 4 years of experience in a customer service role - Energetic and dedicated personality traits - Strong people management and decision-making soft skills - Ability to work independently and remotely - Excellent communication skills, both verbal and written - Proficiency in using customer service software and tools - Flexibility to work weekends and evenings as needed - High school diploma or equivalent required, college degree preferred

Benefits: - Paid sick leave - Medical coverage - Joining bonus for successful candidates

Working Environment: At Hilton, we foster transparency and open dialogue for effective communication at all levels. We value teamwork, collaboration, and a positive work culture that encourages personal and professional growth.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.