Remote Customer Service Specialist

Job Description: We are looking for a Remote Customer Service Specialist to join our team at TikTok Dublin. As a part-time Associate Level position, you will be responsible for providing excellent customer service to our users while working remotely.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Address any customer concerns or complaints with empathy and efficiency - Troubleshoot technical issues and escalate complex problems to the appropriate team - Maintain a high level of product knowledge and stay up-to-date on company policies and procedures - Collaborate with other departments to improve overall customer experience - Identify trends in customer feedback and provide suggestions for product improvement

Requirements: - At least 2 years of customer service experience - Reliable and passionate about providing exceptional customer service - Strong communication skills and ability to work well in a remote team environment - Innovative mindset and willingness to learn and adapt to new technologies - Ability to cooperate with team members and communicate effectively with all stakeholders

Benefits: - Travel opportunities for training and conferences - Company-provided equipment for remote work - Medical coverage for part-time employees

Working Environment: At TikTok Dublin, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best customer service experience for our users.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: TikTok Dublin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.