Customer Service Specialist

Job Description:

We are currently seeking a dynamic and energetic Customer Service Specialist to join our team at Microsoft Ireland in Galway, Connacht. This is a part-time entry-level position with the opportunity for growth and development within the company.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and in-person interactions - Resolve customer issues, complaints, and inquiries in a timely and efficient manner - Ensure customer satisfaction by accurately addressing all concerns and providing solutions - Collaborate with other team members to maintain a positive and productive work environment - Assist in the planning and implementation of customer service strategies - Maintain up-to-date knowledge of Microsoft products and services to better assist customers - Collect and analyze customer feedback to improve overall customer satisfaction and retention - Handle administrative tasks as needed to support the customer service team

Requirements: - Energetic and confident personality with excellent communication skills - Strong people management skills and the ability to work well in a team environment - Strong planning skills and the ability to prioritize tasks effectively - No prior experience required - training will be provided - Must have a high school diploma or equivalent - Basic computer skills and proficiency in Microsoft Office Suite - Ability to work part-time hours, including evenings and weekends

Benefits: - Paid sick leave - Relocation allowance for eligible candidates - Dental insurance coverage

Working Environment: At Microsoft Ireland, we encourage a spirit of exploration and taking calculated risks for growth. We believe in fostering a culture of innovation and creativity, where employees are encouraged to think outside the box and develop new solutions for our customers.

Equal Opportunity Statement: Microsoft Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.