Remote Customer Service Specialist

As a Remote Customer Service Specialist at CitySwift, located in Limerick, Munster, IE, you will play a crucial role in providing top-notch customer support to our clients. This part-time Associate Level position requires a minimum of 2 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries promptly and professionally via phone, email, and chat. 2. Assist customers with troubleshooting technical issues and provide solutions. 3. Work closely with the sales team to onboard new clients and ensure a smooth transition. 4. Update customer records and maintain accurate information in the database. 5. Collaborate with other team members to improve processes and enhance the overall customer experience. 6. Handle customer complaints and ensure timely resolution.

Requirements: 1. Independent and hardworking individual who can thrive in a remote work environment. 2. Excellent communication and interpersonal skills. 3. Strong planning and project management abilities. 4. Proficient in using customer service software and tools. 5. Ability to work flexible hours to accommodate different time zones. 6. Bachelor's degree in a related field is preferred.

Benefits: 1. Travel opportunities to attend company events and conferences. 2. Dental insurance coverage. 3. Retirement plan options for long-term financial security.

Working Environment: At CitySwift, you will collaborate with colleagues from around the world, fostering a global village mentality. Our diverse team and inclusive culture provide a supportive and engaging work environment where your contributions are valued.

Deadline to apply: July 5, 2024

Equal Opportunity Statement: CitySwift is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.