Customer Service Specialist

Job Description:

As a Customer Service Specialist at Etsy Ireland, you will play a crucial role in providing exceptional customer service to our diverse global community of buyers and sellers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all users. This part-time position is ideal for someone who is adaptable, driven, and committed to delivering high-quality service.

Responsibilities: 1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Assist customers with order-related issues, shipping questions, and general inquiries. 3. Resolve customer complaints and issues with empathy and understanding. 4. Maintain accurate and detailed records of customer interactions and transactions. 5. Collaborate with cross-functional teams to ensure a seamless customer experience. 6. Identify and escalate complex issues to the appropriate team for resolution. 7. Stay up-to-date on company policies, products, and services to provide accurate information to customers. 8. Continuously seek opportunities to improve processes and enhance the customer service experience.

Requirements: 1. 2+ years of experience in customer service or a related field. 2. Strong communication skills and a high level of emotional intelligence. 3. Ability to manage and prioritize multiple tasks in a fast-paced environment. 4. Excellent problem-solving skills and the ability to think critically. 5. A proactive and positive attitude towards customer service. 6. Proficiency in using customer service software and tools. 7. Experience with people management and conflict resolution is a plus.

Benefits: - Training & professional development opportunities to enhance your skills. - Medical coverage and dental insurance for your peace of mind. - A working environment that values diversity and inclusivity, fostering a culture of belonging.

Equal Opportunity Statement: Etsy Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome candidates from all backgrounds to apply for this position.

Deadline to apply: July 5, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.