Customer Success Assistant

Job Description:

We are looking for a Customer Success Assistant to join our team at Airbnb Ireland UC in Limerick, Munster, IE. As a Customer Success Assistant, you will be responsible for ensuring the success of our customers by providing exceptional support and service.

Responsibilities: 1. Respond to customer inquiries and provide solutions to their issues in a timely and professional manner. 2. Proactively reach out to customers to ensure their satisfaction and address any concerns they may have. 3. Collect and analyze customer feedback to identify trends and opportunities for improvement. 4. Collaborate with cross-functional teams to drive customer success initiatives and improve overall customer experience. 5. Assist in developing and implementing strategies to increase customer retention and loyalty. 6. Maintain accurate records of customer interactions and transactions in our CRM system. 7. Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes.

Requirements: 1. 4 years of experience in a customer-facing role. 2. Motivated and independent with a strong desire to achieve results. 3. Excellent communication and interpersonal skills. 4. Strong analytical skills and the ability to problem-solve effectively. 5. Ability to work collaboratively with others and contribute to a positive team environment.

Benefits: 1. Paid sick leave 2. Parental leave 3. Employee discounts

Working Environment: At Airbnb Ireland UC, you will have the opportunity to work in a high-energy workplace focused on delivering impactful results. You will be surrounded by a diverse and talented team who are dedicated to providing the best possible experience for our customers.

Equal Opportunity Statement: Airbnb Ireland UC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.