Customer Success Manager

Job Description:

9th Impact, a leading mobile game development company based in Limerick, Munster, IE, is seeking a part-time Customer Success Manager to join our team. As a mid-to-senior level professional with at least 8 years of experience, you will play a vital role in ensuring the satisfaction and success of our valued customers.

Responsibilities: - Develop and maintain strong relationships with key customers, understanding their needs and ensuring their satisfaction with our products and services - Act as the main point of contact for customers, addressing any inquiries, issues, or feedback in a timely and professional manner - Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and deliver value to customers - Analyze customer data and feedback to identify trends, opportunities, and potential areas for improvement - Develop and implement customer success strategies and initiatives to drive retention, upsell, and customer advocacy - Provide training, onboarding, and support to customers to maximize their usage and adoption of our products - Monitor and track customer success metrics and KPIs, reporting on progress and outcomes to internal stakeholders

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Proven experience in customer success, account management, or a related role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a customer-centric mindset - Motivated and hardworking with a proactive approach to work - Demonstrated leadership skills and emotional intelligence - Ability to work independently and collaborate effectively with team members

Benefits: - Vision insurance - Life insurance - Travel opportunities

Working Environment: At 9th Impact, we value and prioritize a supportive and inclusive working environment. We cultivate leaders who foster inclusivity and mentorship, creating a culture that promotes growth and success for all team members.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: 9th Impact is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.