Customer Success Manager

Job Description:

We are currently seeking a Customer Success Manager to join our team at Dell Ireland in Waterford, Munster, IE. This part-time position is at a mid-to-senior level, requiring a minimum of 6 years of experience in a customer-facing role.

Responsibilities: - Develop and maintain strong relationships with customers to ensure their success with our products and services - Serve as the main point of contact for customers, addressing any issues or concerns in a timely and professional manner - Collaborate with sales, marketing, and product teams to ensure a seamless customer experience - Proactively identify opportunities for upselling or cross-selling to increase customer satisfaction and retention - Conduct regular check-ins and reviews with customers to monitor their progress and address any challenges - Provide training and support to customers to help them maximize the value of our products - Track and report on key metrics related to customer satisfaction, retention, and revenue growth

Requirements: - 6+ years of experience in a customer success or account management role - Confident and hardworking personality traits - Strong negotiation and attention to detail skills - Ability to work independently and as part of a team - Excellent communication and interpersonal skills

Benefits: - Parental leave - Profit sharing - Training & professional development opportunities

Working Environment: At Dell Ireland, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to delivering exceptional customer experiences and driving success for our clients.

Equal Opportunity Statement: Dell Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law.

Deadline to Apply: June 23, 2024

If you meet the requirements and are interested in this exciting opportunity, we encourage you to apply and help us shape the future of customer success at Dell Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.