Customer Success Manager

Job Description:

Engager is seeking a part-time Customer Success Manager to join our team in Cork, Cork, IE. The ideal candidate will have 8 years of experience in a customer-facing role and be able to work at a mid-to-senior level. As a Customer Success Manager at Engager, you will be responsible for ensuring our customers are successful in using our products and services.

Responsibilities: - Build strong relationships with customers to understand their needs and goals - Develop and implement strategies to help customers achieve success - Serve as the primary point of contact for customers, addressing any questions or concerns they may have - Work closely with the sales and product development teams to provide feedback and insights from customers - Monitor customer usage and engagement metrics to identify areas for improvement - Develop and deliver customer training and onboarding programs - Coordinate and lead customer meetings and check-ins - Collaborate with internal teams to ensure customer satisfaction and retention - Prepare reports and presentations on customer success metrics

Requirements: - 8 years of experience in a customer-facing role - Resilient and driven personality traits - Strong critical thinking and creativity skills - Excellent communication and interpersonal skills - Proven track record of building and maintaining customer relationships - Experience in a SaaS or technology company is a plus - Bachelor's degree in business, marketing, or a related field

Benefits: - Company transportation - Travel & spending expenses - Visa sponsorship

Working Environment: At Engager, we believe in recognizing and rewarding employees based on performance and merit. We foster a collaborative and inclusive working environment where all employees have the opportunity to grow and succeed.

Equal Opportunity Statement: Engager is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.