Remote Customer Success Officer

Job Description:

Hexafly is seeking a Remote Customer Success Officer to join our team in Dublin, Ireland. As a part-time entry-level position, this role is perfect for individuals looking to kickstart their career in customer success and work in a dynamic and innovative environment. The ideal candidate will be reliable, energetic, and possess strong project management skills and emotional intelligence.

Responsibilities: - Onboard new customers, ensuring a smooth transition and understanding of our products and services - Develop strong relationships with customers, understanding their needs and providing solutions to drive satisfaction - Monitor customer accounts, tracking usage and engagement to identify potential issues and proactively address them - Collaborate with internal teams to advocate for customers and drive product improvements based on feedback - Provide product demonstrations and training sessions to customers as needed - Assist in the organization of company events and customer networking opportunities - Additional duties as assigned by management

Requirements: - Bachelor's degree in Business, Marketing, or related field - Excellent communication and interpersonal skills - Strong project management skills and attention to detail - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer relationship management software - Familiarity with the principles of customer success and retention strategies - 0 years of experience in customer success or a related field

Benefits: - Vision insurance - Visa sponsorship - Relocation allowance

Working Environment: At Hexafly, we prioritize building strong connections and treating our colleagues like an extended family. We believe in fostering a positive and supportive work environment where everyone can learn, grow, and succeed together.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Hexafly is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.