Customer Success Representative

WebDoctor is seeking a part-time Customer Success Representative to join our team in Galway, Connacht, IE. As an Associate Level role, we require a candidate with at least 2 years of experience in customer service or a related field.

The ideal candidate for this position will possess the following personality traits: reliability and resilience. In addition, soft skills such as people management and attention to detail are essential for success in this role.

Responsibilities: - Build strong relationships with customers to ensure their satisfaction with our products and services - Manage customer inquiries and provide timely and accurate responses - Troubleshoot technical issues and escalate to the appropriate teams when necessary - Collaborate with internal teams to improve customer experience and drive customer retention - Track customer feedback and communicate insights to the product development team - Provide product demonstrations and training to customers as needed

Requirements: - At least 2 years of experience in customer service or a related field - Excellent communication and interpersonal skills - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in customer relationship management software is a plus - Knowledge of the healthcare industry is a bonus

Benefits of joining WebDoctor include remote work flexibility, employee discounts, and a relocation allowance. In addition, employees have the opportunity to participate in corporate social responsibility initiatives that give back to the community.

We are an equal opportunity employer and welcome applications from all qualified candidates. The deadline to apply for this position is May 11, 2024. Apply now and become a valuable member of the WebDoctor team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.