Remote Customer Success Representative

Job Description: Remote Customer Success Representative

Company: Swrve Location: Dublin, Dublin, IE Job Type: Part-time Seniority: Entry Level Years of Experience: 0

Swrve, a leading customer engagement platform, is seeking a dedicated and driven Remote Customer Success Representative to join our team in Dublin. As a Customer Success Representative, you will be responsible for building and maintaining strong relationships with our clients to ensure their success and satisfaction with our platform.

Responsibilities: - Proactively engage with clients to understand their business needs and goals - Provide training and support to clients to help them maximize the value of our platform - Collaborate with internal teams to address client issues and deliver solutions in a timely manner - Monitor client usage and performance data to identify areas for improvement - Advocate for client needs internally to drive product enhancements and improvements - Conduct regular check-ins and reviews with clients to ensure ongoing satisfaction and success

Requirements: - Strong communication and interpersonal skills - Ability to negotiate and resolve conflicts effectively - Critical thinking and problem-solving abilities - Detail-oriented with strong organizational skills - Ability to work independently and manage time effectively - Tech-savvy and comfortable learning new software applications - Bachelor's degree in a related field preferred

Personality Traits: - Dedicated - Driven

Soft Skills: - Negotiation - Critical Thinking

Benefits: - Dental insurance - Relocation allowance - Visa sponsorship

Working Environment: At Swrve, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join a dynamic team where your ideas are valued and your contributions are recognized.

Deadline to Apply: 2024-05-25

Equal Opportunity Statement: Swrve is committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.