Customer Success Representative

Job Description:

Microsoft Ireland is seeking a part-time Customer Success Representative to join our team in Waterford, Munster, IE. As an Associate Level position, we are looking for candidates with at least 3 years of experience in customer service or a related field. The ideal candidate will be motivated, dedicated, cooperative, and have strong analytical skills.

Responsibilities: - Act as the main point of contact for customers, providing exceptional customer service and support - Build strong relationships with customers to ensure their satisfaction and success with Microsoft products and services - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with internal teams to address customer issues and provide solutions in a timely manner - Assist with onboarding new customers and training them on how to use Microsoft products effectively - Proactively reach out to customers to ensure their needs are being met and identify any areas for improvement - Stay up to date on Microsoft products and services to effectively assist customers and answer any questions they may have - Participate in team meetings and training sessions to continuously improve customer service skills

Requirements: - 3+ years of experience in customer service or a related field - Motivated and dedicated with a strong desire to help customers succeed - Excellent communication and interpersonal skills - Strong analytical skills and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Experience with Microsoft products and services is a plus - Bachelor's degree in Business, Marketing, or a related field is preferred

Benefits: - Relocation allowance for eligible candidates - Company transportation to and from work - Travel opportunities for training and conferences

Working Environment: At Microsoft Ireland, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing the best possible customer experience and working together to achieve success.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Microsoft Ireland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.