Customer Success Representative

Job Description:

Pfizer Ireland is seeking a part-time Customer Success Representative to join our team in Waterford, Munster, IE. This entry-level position requires at least 1 year of experience in customer service or a related field. As a Customer Success Representative, you will be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service.

Responsibilities: - Develop and maintain strong relationships with customers to ensure satisfaction and loyalty - Act as the primary point of contact for customer inquiries and issues - Resolve customer complaints and issues in a timely and professional manner - Collaborate with internal teams to address customer needs and improve the overall customer experience - Provide product information and guidance to customers to help them achieve their goals - Proactively identify opportunities to upsell or cross-sell products and services to customers - Keep accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Adaptable and resourceful personality traits - Strong communication and interpersonal skills - Ability to think innovatively and work effectively in a team - Excellent problem-solving abilities - Strong attention to detail and organizational skills - Ability to prioritize and manage time effectively - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in a related field is preferred

Benefits: - Dental insurance - Remote work flexibility - Paid overtime

Working Environment: At Pfizer Ireland, we cultivate a sense of ownership and responsibility at every level. Our team is dedicated to delivering exceptional service to our customers and collaborating effectively to achieve our goals.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Pfizer Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.