Remote Customer Success Representative

Job Description:

Nova Leah is seeking a Remote Customer Success Representative to join our team in Waterford, Munster, Ireland. This part-time position is ideal for individuals who are motivated and passionate about customer success. As an Entry Level Customer Success Representative, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries and issues in a timely and professional manner - Build strong relationships with customers to understand their needs and provide tailored solutions - Communicate feedback and insights from customers to the relevant teams within the company to drive product improvements - Proactively identify opportunities to upsell and cross-sell products to existing customers - Collaborate with the sales and marketing teams to ensure a seamless customer experience - Track and analyze customer data to identify trends and patterns that can inform strategic decisions - Participate in training and development programs to improve knowledge and skills in customer success

Requirements: - 1 year of experience in customer service or a related field - Excellent communication and interpersonal skills - Strong organizational and time management abilities - Ability to work independently and as part of a team - Innovative mindset and analytical skills - Motivated and passionate about customer success

Benefits: - Vision insurance - Visa sponsorship - Dental insurance

Working Environment: At Nova Leah, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive workplace where everyone can thrive and succeed.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Nova Leah is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.