Customer Success Specialist

As a Customer Success Specialist at Amazon Ireland in Dublin, you will be responsible for maintaining strong relationships with customers and ensuring their satisfaction with Amazon's products and services. Your main responsibilities will include:

- Providing exceptional customer service through various channels, including phone, email, and chat - Proactively identifying and resolving customer issues to ensure a positive experience - Collaborating with internal teams to address customer needs and improve overall customer satisfaction - Analyzing customer data to identify trends and opportunities for improvement - Developing and implementing customer success strategies to drive engagement and retention

To excel in this role, you should possess the following requirements:

- Energetic and reliable personality traits - Strong project management and analytical skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in using customer relationship management (CRM) software

In return for your hard work and dedication, we offer a variety of benefits, including free accommodation, company equipment, and paid sick leave. You will also have the opportunity to work in a dynamic and fast-paced environment where you can flourish in a culture that embraces change and responds resiliently.

At Amazon Ireland, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We are an equal opportunity employer and do not discriminate based on race, gender, religion, or any other protected classification.

If this sounds like the perfect opportunity for you, please apply by the deadline on July 4, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.