Customer Success Specialist - Work from home

Job Description:

Pointy is seeking a passionate and driven Customer Success Specialist to join our team in Cork, Ireland. This is a part-time, work-from-home position ideal for an entry-level professional with at least 1 year of experience in customer service or related field.

Responsibilities: - Manage relationships with assigned customers to ensure their success and satisfaction with our products and services - Serve as the main point of contact for customers, addressing their inquiries and concerns in a timely and efficient manner - Provide product demonstrations and training sessions to help customers maximize their use of our platform - Collaborate with internal teams to address customer needs and drive product improvements based on customer feedback - Identify opportunities for upselling or cross-selling our products and services to existing customers - Analyze customer data and metrics to track performance and identify areas for improvement

Requirements: - Excellent communication and interpersonal skills - Ability to work effectively in a remote, team-based environment - Driven and resourceful with a strong desire to achieve customer success - Creative and innovative thinker with a knack for problem-solving - Previous experience in customer service or a related field is preferred - Bachelor's degree in a relevant field is a plus

Benefits: - Travel and spending expenses covered - Joining bonus for new hires - Retirement plan options available

Working Environment: Join our high-energy workplace focused on delivering impactful results and driving customer success. Work from the comfort of your own home while collaborating with a dynamic team dedicated to achieving excellence.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Pointy is an equal opportunity employer and values diversity in the workplace. We are committed to providing a fair and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.