Customer Support Assistant

3D4Medical is seeking a resilient and adaptable Customer Support Assistant to join our team in Dublin, Ireland. This part-time entry-level position does not require any previous experience, making it an excellent opportunity for those looking to kickstart their career in customer support.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product inquiries, technical issues, and general support questions - Identify and escalate priority issues to the appropriate team members - Conduct research to find solutions to customer problems - Provide leadership and guidance to customers to ensure a positive experience - Keep accurate records of customer interactions and transactions - Work collaboratively with other team members to meet customer needs and improve processes

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work well under pressure in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team - Resilient and able to handle difficult customer interactions with professionalism - Adaptable and able to quickly learn new skills and technologies - A passion for helping others and providing exceptional customer service

Benefits: - Employee discounts on 3D4Medical products - Travel opportunities for training and conferences - Remote work flexibility for a better work-life balance - Working environment that recognizes and rewards employees based on performance and merit

Equal Opportunity Statement: 3D4Medical is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

If you have a passion for customer service and are looking to start your career with a dynamic and growing company, we encourage you to apply for the position of Customer Support Assistant at 3D4Medical. The deadline to apply is June 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.