Customer Support Associate

Job Description:

ActionPoint is seeking a part-time Customer Support Associate to join our team in Galway, Connacht, IE. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles. We are looking for energetic and resilient individuals who possess strong strategic planning skills and adaptability.

Responsibilities: - Provide exceptional customer support through various channels (phone, email, chat, etc.) - Assist customers with product inquiries, troubleshooting, and issue resolution - Identify opportunities for process improvement and escalate complex issues to the appropriate teams - Collaborate with cross-functional teams to ensure a seamless customer experience - Maintain accurate records of customer interactions in our database - Contribute to the development of customer support best practices - Stay up-to-date on product knowledge and industry trends

Requirements: - 4+ years of experience in customer support roles - Strong communication and interpersonal skills - Ability to think strategically and adapt quickly to changing priorities - Proficiency in Microsoft Office and customer service software - Excellent problem-solving skills and attention to detail

Benefits: - Paid Time Off (PTO) - Relocation allowance for eligible candidates - Travel opportunities to attend industry events and conferences - Collaborative working environment that encourages curiosity and growth

Equal Opportunity Statement: ActionPoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 8, 2024

If you meet the requirements and are excited about the opportunity to join a dynamic team that values innovation and growth, we encourage you to apply. ActionPoint looks forward to welcoming a dedicated Customer Support Associate who is passionate about delivering exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.