Customer Support Manager

Job Description:

We are looking for a dedicated and experienced Customer Support Manager to join our team at Manna Aero in Limerick, Munster, IE. As a mid-to-senior level professional with at least 7 years of experience in customer support, you will play a crucial role in ensuring the satisfaction and retention of our customers.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support to ensure excellent customer service delivery - Develop and implement strategies to improve customer satisfaction and retention rates - Handle escalated customer inquiries and complaints, working towards resolutions in a timely and efficient manner - Monitor and analyze customer feedback to identify trends and areas for improvement - Collaborate with cross-functional teams, including sales and marketing, to drive customer success initiatives - Conduct regular performance evaluations of team members and provide coaching and training as needed - Compile and analyze data on customer support metrics to report on team performance and identify opportunities for improvement - Stay up-to-date on industry trends and best practices in customer support to continuously improve processes and procedures

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer support management role, preferably in the aviation industry - Excellent communication and interpersonal skills - Strong leadership abilities and the ability to motivate and inspire team members - Ability to work independently and handle multiple priorities in a fast-paced environment - Proficiency in Microsoft Office and customer relationship management (CRM) software - Presentation and negotiation skills - Independent and hardworking personality traits

Benefits: - Retirement plan - Joining bonus - Profit sharing

Working Environment: At Manna Aero, we believe in supporting our employees in their personal and professional development. We offer training opportunities, career advancement programs, and a collaborative work environment where employees are encouraged to grow and excel.

Equal Opportunity Statement: Manna Aero is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 23, 2024

If you meet the requirements above and are passionate about delivering exceptional customer support, we encourage you to apply for the Customer Support Manager position at Manna Aero. Join us in shaping the future of aviation and providing top-notch service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.