Customer Support Manager

Job Description:

Zendesk International Ltd is seeking a part-time Customer Support Manager to join our team in Limerick, Munster, IE. The ideal candidate will be at a Mid-to-Senior Level with at least 7 years of experience in customer support roles.

Responsibilities: - Manage a team of customer support representatives to ensure excellent customer service delivery - Develop and implement customer support strategies and procedures to improve overall effectiveness - Monitor and analyze customer support metrics to identify areas for improvement - Handle escalated customer issues and provide timely resolutions - Collaborate with other departments to ensure a seamless customer experience - Conduct regular performance evaluations and provide feedback to team members - Ensure team members are properly trained and equipped to handle customer inquiries - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Resourceful and reliable individual who can lead a team effectively - Excellent persuasion and decision-making skills - 7 years of experience in customer support roles - Proven track record of managing a team and improving customer satisfaction metrics - Strong communication and interpersonal skills - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Paid overtime - Free food - Employee discounts

Working Environment: At Zendesk International Ltd, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing the best customer support possible and we value collaboration and innovation.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.