Customer Support Manager - Work from home

Wayflyer, a rapidly growing fintech company based in Dublin, is seeking a talented Customer Support Manager to join our team on a part-time basis with the flexibility to work from home. We are looking for a motivated individual with at least 8 years of experience in customer support who is reliable and resilient in handling customer inquiries and issues.

As the Customer Support Manager, your responsibilities will include:

- Managing a team of customer support representatives to ensure timely and effective resolution of customer issues - Providing exceptional customer service through various channels, including email, chat, and phone - Identifying trends in customer inquiries and working with the product team to address them proactively - Developing and implementing strategies to improve customer satisfaction and retention - Analyzing customer feedback and making recommendations for product improvements - Creating and maintaining customer support documentation and training materials - Monitoring customer support metrics and reporting on key performance indicators - Collaborating with other departments, such as sales and marketing, to enhance the overall customer experience

To succeed in this role, you must possess the following requirements:

- 8+ years of experience in customer support, with a track record of success in a leadership role - Strong communication skills and the ability to effectively manage a remote team - Excellent time management and organizational skills - Proficiency in using customer support software and tools - A high level of emotional intelligence and empathy for customers - Strong presentation skills for training and coaching purposes

At Wayflyer, we believe in fostering a diverse and inclusive work environment where creativity and innovation thrive. As part of our team, you will have the opportunity to contribute your fresh ideas and inventive solutions to help shape the future of our company.

In addition to a competitive salary, we offer a range of benefits, including a joining bonus, profit sharing opportunities, and vision insurance. We are committed to providing equal opportunities for all candidates and welcome applications from individuals of all backgrounds.

If you are a customer support professional looking for a rewarding opportunity to work from home and make a real impact, we encourage you to apply by the deadline of June 25, 2024. Join Wayflyer and help us revolutionize the way businesses access funding and grow their operations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.