Customer Support Manager - Work from home

Job description:

Airbnb Ireland UC is seeking a motivated and experienced Customer Support Manager to join our growing team. This position offers the opportunity to work from home on a part-time basis in Dublin, Ireland. As a mid-to-senior level role, we are looking for candidates with at least 6 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives, ensuring a high level of service delivery and customer satisfaction - Develop and implement strategies to improve customer support processes and efficiency - Analyze data and metrics to identify trends and areas for improvement - Collaborate with cross-functional teams to drive strategic initiatives and improve overall customer experience - Provide training and support to team members to ensure they have the necessary skills and knowledge to succeed - Handle escalated customer inquiries and issues in a timely and professional manner - Continuously monitor and evaluate team performance to drive improvements and achieve KPIs - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 6+ years of experience in customer support or a related field - Proven experience managing a team and driving results - Excellent communication and interpersonal skills - Strong analytical skills and the ability to leverage data to inform decisions - Ability to work independently and as part of a team - Hardworking and dedicated to providing exceptional customer service - Experience working in a fast-paced and dynamic environment - Proficiency in CRM software and other customer support tools

Personality traits: Hardworking and independent Soft skills: Teamwork and analysis

Benefits: - Training & professional development opportunities - Parental leave benefits - Free food provided during work hours

Working environment: As part of Airbnb Ireland UC, you will be working in a dynamic and collaborative environment where data is leveraged to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer support and creating memorable experiences for our guests.

Deadline to apply: June 29, 2024

Equal opportunity statement: Airbnb Ireland UC is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.