Customer Support Officer

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and live chat. 2. Resolve customer inquiries and complaints in a timely and professional manner. 3. Maintain a high level of product knowledge to effectively assist customers. 4. Collaborate with internal teams to ensure customer issues are resolved promptly. 5. Research and analyze data to identify trends and improve customer satisfaction. 6. Proactively reach out to customers to gather feedback and address any concerns. 7. Develop and maintain strong relationships with customers to enhance loyalty and retention.

Requirements: 1. Minimum of 2 years of experience in a customer support role. 2. Hardworking and motivated individual with excellent communication skills. 3. Strong research skills to effectively address customer inquiries. 4. Persuasion skills to navigate difficult customer interactions. 5. Ability to thrive in a fast-paced and dynamic environment. 6. Visa sponsorship available for eligible candidates. 7. Joining bonus provided to successful candidates. 8. Paid sick leave available for part-time employees.

Equal Opportunity Statement: Tandem HR Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.