Remote Customer Support Representative

Job Description:

9th Impact, a leading mobile game development company, is seeking a Remote Customer Support Representative to join our team in Cork, IE. This part-time position is perfect for those who are energetic, passionate, and enjoy interacting with customers to provide exceptional support.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Assist customers with troubleshooting technical issues and providing solutions - Collaborate with other departments to resolve customer concerns and escalate issues as needed - Conduct research to find answers to customer questions and provide accurate information - Maintain detailed records of customer interactions and feedback - Identify trends in customer issues and provide insights to improve the overall customer experience - Take ownership of customer concerns and ensure they are resolved to the customer's satisfaction - Assist with other customer support-related tasks as needed

Requirements: - 1 year of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong persuasion skills to effectively communicate solutions to customers - Ability to research and find answers to customer inquiries quickly - Energetic and passionate about providing exceptional customer service - Comfortable working remotely and independently - Ability to work part-time hours with flexibility to adjust schedule as needed

Benefits: - Free food provided during work hours - Travel and spending expenses covered for work-related tasks - Opportunities for travel to industry events and conferences

Working Environment: At 9th Impact, we empower our employees to take ownership of their work and make impactful decisions that contribute to the success of our company. We encourage innovation, collaboration, and a positive work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: 9th Impact is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.