Customer Support Representative

Job Description:

As a Customer Support Representative at ActionPoint, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include answering customer inquiries via phone, email, and chat, troubleshooting technical issues, and ensuring customer satisfaction. Additionally, you will work closely with other departments to escalate and resolve more complex issues as needed.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Document customer interactions and resolutions in our CRM system - Collaborate with other departments to ensure customer needs are met - Identify opportunities for process improvement and provide feedback to management

Requirements: - 1 year of customer service experience - Confident and adaptable personality - Strong problem-solving skills - Excellent communication skills - Ability to work in a fast-paced environment - Proficiency in Microsoft Office suite - Experience with CRM systems is a plus

Benefits: - Travel and spending expenses - Paid overtime - Life insurance coverage

Working Environment: At ActionPoint, we strive to nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to work with a diverse team of professionals who are passionate about customer success and innovation.

Deadline to Apply: July 5, 2024

Equal opportunity statement: ActionPoint is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.