Customer Support Specialist

Responsibilities: - Provide exceptional customer support through various channels such as phone, email, and chat - Resolve customer inquiries and issues in a timely and efficient manner - Educate customers on product features and troubleshoot technical problems - Document customer interactions and maintain accurate records in the system - Collaborate with other team members to improve overall customer experience - Stay up-to-date on product knowledge and industry trends to provide expert advice to customers - Assist with order processing, returns, and exchanges - Handle escalated customer complaints with professionalism and empathy - Continuously look for ways to improve processes and provide feedback to management

Requirements: - 2 years of experience in a customer support role - Passionate about delivering exceptional customer service - Energetic and enthusiastic approach to problem-solving - Strong negotiation skills - Attention to detail and ability to multitask in a fast-paced environment - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficient in using CRM systems and other customer support tools - Flexibility to work evenings and weekends as needed

Equal Opportunity Statement: Apple Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.