Live Chat Associate

Job Description:

We are looking for a dynamic and adaptable Live Chat Associate to join our team at Wia in Galway, Ireland. As a Live Chat Associate, you will be responsible for providing exceptional customer service and support through our live chat platform. This is a part-time entry-level position, perfect for someone looking to gain valuable experience in a fast-paced tech environment.

Responsibilities: - Respond to customer inquiries and provide support through our live chat platform - Resolve customer issues and escalate when necessary - Collaborate with team members to ensure a seamless customer experience - Identify areas for improvement in customer service and provide feedback to management - Stay up-to-date on product knowledge and company updates - Adhere to company policies and procedures

Requirements: - Strong written and verbal communication skills - Ability to multitask and prioritize in a fast-paced environment - Emotional intelligence and ability to empathize with customers - Innovative mindset and willingness to think outside the box - Adaptable and able to respond effectively to changing circumstances - Energetic and enthusiastic about providing top-notch customer service - No prior experience required

Benefits: - Profit sharing opportunities - Visa sponsorship for qualified candidates - Gym membership allowance - Opportunity for growth and advancement within the company

Working Environment: At Wia, we thrive in an energetic and rapidly evolving work setting. Our team is made up of talented individuals who are passionate about technology and dedicated to delivering a superior customer experience. As a Live Chat Associate, you will be part of a supportive and collaborative team that values innovation and creativity.

Equal Opportunity Statement: Wia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: July 7, 2024

If you are a motivated individual with a passion for customer service and technology, we encourage you to apply for the Live Chat Associate position at Wia in Galway, Ireland. Join us in shaping the future of customer support and making a difference in the tech industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.