Remote Live Chat Manager

Job Description:

CitySwift is seeking a skilled Remote Live Chat Manager to join our team in Dublin, Ireland. As a Remote Live Chat Manager, you will be responsible for overseeing our live chat support team, ensuring that our customers receive exceptional service and support. This is a part-time position with a mid-to-senior level of seniority, requiring at least 8 years of experience in a similar role.

Responsibilities: - Manage and lead a team of live chat support agents, providing guidance and support as needed - Monitor and evaluate live chat interactions to ensure quality and consistency - Develop and implement training programs for live chat agents to improve performance - Analyze live chat data and trends to identify areas for improvement and optimize the customer experience - Work closely with other departments, such as customer service and product development, to address customer feedback and issues - Create and maintain documentation and best practices for live chat support - Monitor live chat metrics and KPIs to track team performance and make data-driven decisions

Requirements: - 8+ years of experience in a customer service or live chat management role - Excellent communication skills, both written and verbal - Strong leadership and people management skills - Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously - Resilient and motivated attitude with a focus on continuous improvement - Experience with project management and process improvement - Ability to analyze data and make data-driven decisions

Personality Traits: - Resilient - Motivated

Soft Skills: - People management - Project management

Benefits: - Free food - Joining Bonus - Remote work flexibility

Working Environment: At CitySwift, we value diversity and inclusivity. As a Remote Live Chat Manager, you will have the opportunity to pave the way for a culture of belonging and foster a supportive working environment for all team members.

Deadline to Apply: June 28, 2024

Equal Opportunity Statement: CitySwift is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status. All employment decisions are based on merit and business needs.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.