Live Chat Manager

Job Description:

Zendesk International Ltd is seeking a part-time Live Chat Manager to join our team in Waterford, Munster, IE. As a Live Chat Manager, you will be responsible for overseeing the live chat operations, ensuring high levels of customer satisfaction and team performance.

Responsibilities: - Manage and supervise a team of live chat agents, providing leadership and guidance - Monitor live chat performance metrics and make data-driven decisions to improve customer experience - Develop and implement strategies to increase live chat efficiency and effectiveness - Handle escalated customer inquiries and provide resolution in a timely and professional manner - Collaborate with other departments to optimize live chat processes and workflows - Train new live chat agents and provide ongoing coaching and feedback - Stay up to date on industry trends and best practices in live chat customer service

Requirements: - Bachelor's degree or equivalent experience - Minimum of 6 years of experience in customer service, with at least 3 years in a live chat management role - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in live chat software and customer service tools - Excellent decision-making and problem-solving abilities - Reliable and motivated with a passion for delivering exceptional customer service - Strong planning and organizational skills - Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, gender, sexual orientation, disability, or any other basis protected by law.

Benefits: - Company transportation - Remote work flexibility - Company equipment

Working Environment: At Zendesk International Ltd, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and collaborative work environment where all employees can thrive and contribute to the success of our company.

Deadline to apply: 2024-06-26

If you meet the requirements and are looking for a rewarding opportunity to grow your career in customer service management, we encourage you to apply for the role of Live Chat Manager at Zendesk International Ltd.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.