Live Chat Manager - Work from home

Job Description:

As a Live Chat Manager at Google Ireland, you will be responsible for overseeing and managing the live chat support operations for our customers. This is a work-from-home position based in Dublin, Ireland. In this role, you will be expected to handle customer inquiries and issues through live chat, ensuring prompt and accurate responses to enhance customer satisfaction.

Responsibilities: - Manage and supervise a team of live chat support agents - Monitor live chat conversations for quality assurance - Develop and implement strategies to improve customer service and efficiency - Train and onboard new team members - Analyze performance data and provide insights to drive improvements - Collaborate with other departments to resolve customer issues - Stay current on industry trends and best practices in live chat support - Handle escalated customer inquiries with professionalism and empathy

Requirements: - Bachelor's degree in a related field - 5 years of experience in customer service or live chat support - Experience managing a team preferred - Strong communication skills - Resilient and energetic personality traits - Demonstrated cooperation and strategic planning skills - Ability to work independently in a remote environment - Proficiency in live chat software and CRM systems - Strong problem-solving skills and attention to detail

Benefits: - Employee discounts on Google products - Gym membership reimbursement - Disability insurance coverage - Opportunities for career growth and development

Working Environment: At Google Ireland, we thrive in a culture that embraces change and responds resiliently to challenges. Our team values creativity, collaboration, and innovation as we strive to provide the best possible support to our customers.

Equal Opportunity Statement: Google Ireland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

Deadline to apply: May 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.