Live Chat Manager - Work from home

**Job Description: Live Chat Manager - Work from Home**

**Company:** Johnson & Johnson Ireland **Location:** Cork, Cork, IE **Job Type:** Part-time **Seniority:** Mid-to-Senior Level **Years of Experience:** 8

**Responsibilities:** - Manage a team of live chat agents to ensure timely and effective responses to customer inquiries - Monitor chat interactions to ensure quality and compliance with company standards - Analyze chat data to identify trends and opportunities for improvement - Develop and implement chat strategies to optimize customer engagement and satisfaction - Train and mentor live chat agents to enhance their skills and performance - Collaborate with cross-functional teams to provide seamless customer experience - Stay updated on industry best practices and technological advancements in live chat management

**Requirements:** - 8 years of experience in customer service or contact center management - Strong communication skills both written and verbal - Ability to work independently and remotely - Reliable and passionate about providing excellent customer service - Demonstrated teamwork and negotiation skills - Experience managing remote teams is a plus

**Benefits:** - Paid sick leave - Company transportation - Paid Time Off (PTO)

**Working Environment:** - Provide opportunities for unlimited personal and professional growth

**Equal Opportunity Statement:** Our company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

**Deadline to Apply:** June 29, 2024

If you meet the requirements and are looking for a challenging yet rewarding opportunity to work from home as a Live Chat Manager, we encourage you to apply before the deadline. Join our team at Johnson & Johnson Ireland and be part of a dynamic and innovative company that values your skills and contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.