Live Chat Manager - Work from home

Job Description:

As a Live Chat Manager at Google Ireland, you will be responsible for overseeing the live chat customer service operations. You will work remotely from home and be part of a dynamic team in Dublin, Ireland. This part-time position is suited for individuals at a Mid-to-Senior Level with at least 8 years of experience in customer service or related fields.

Responsibilities: - Manage a team of live chat agents, providing guidance, support, and training as needed - Monitor live chat conversations to ensure quality and adherence to company standards - Analyze chat data and customer feedback to identify areas for improvement - Develop and implement strategies to maximize customer satisfaction and efficiency - Communicate regularly with other departments to address customer concerns and provide solutions - Stay current on industry trends and best practices in live chat customer service - Maintain a positive and professional attitude, serving as a role model for your team

Requirements: - Demonstrated experience in managing live chat operations or similar customer service roles - Strong leadership and communication skills, with the ability to motivate and inspire your team - Excellent research skills to gather insights and information to improve customer service - Ability to work independently and collaboratively in a remote setting - Resilient and hardworking attitude to handle challenging situations and meet deadlines - Proficiency in relevant software and tools, such as chat platforms and analytics software

Benefits: - Free accommodation for remote work - Retirement plan options - Profit sharing opportunities - Opportunities for career advancement within Google

Working Environment: At Google Ireland, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and foster a culture of constant learning and development. Our team is dedicated to creating innovative solutions that enhance the customer experience and drive business success.

Equal Opportunity Statement: Google Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

Please note that the deadline to apply for this position is July 14, 2024. If you meet the qualifications and are ready to take on the exciting challenge of being a Live Chat Manager at Google Ireland, we look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.