Remote Live Chat Representative

Job Description:

YellowSchedule is seeking a motivated and resourceful Remote Live Chat Representative to join our dynamic team. As a Remote Live Chat Representative, you will be responsible for providing exceptional customer service and support through live chat interactions with our clients. This is a part-time position, perfect for individuals looking to gain experience in the customer service industry.

Responsibilities: - Engage with customers in a professional and friendly manner through live chat - Provide accurate information and assistance to customers regarding our products and services - Resolve customer inquiries and issues in a timely and efficient manner - Assist customers with account management and troubleshooting - Collaborate with other team members to ensure customer satisfaction and retention - Maintain a high level of emotional intelligence and empathy when interacting with customers

Requirements: - 1 year of experience in a customer service or related role - Excellent communication and interpersonal skills - Strong persuasion skills and ability to handle objections - Ability to work independently and prioritize tasks effectively - Resilient attitude and ability to handle challenging situations with grace

Personality Traits: - Resourceful - Resilient

Soft Skills: - Persuasion - Emotional intelligence

Benefits: - Remote work flexibility - Retirement plan - Paid sick leave

Working Environment: At YellowSchedule, we are a company that transcends borders, promoting collaboration on a global scale. Our team is diverse, inclusive, and dedicated to delivering the best possible service to our clients.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: YellowSchedule is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, disability, or any other protected status. We believe in creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.