Live Chat Representative - Work from home

Job Description:

We are currently seeking a reliable and motivated Live Chat Representative to join our team at Smurfit Kappa Group. This is a part-time position that allows you to work from the comfort of your own home in Dublin, Dublin, IE. As an Associate Level employee, we require a minimum of 2 years of experience in a customer service or similar role.

Responsibilities: - Respond to customer inquiries and provide assistance via live chat - Resolve customer issues and complaints in a timely and professional manner - Collaborate with team members to ensure a seamless customer experience - Analyze customer data to identify trends and improve service offerings - Work with internal departments to address customer needs and concerns

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and analytical skills - Ability to work well in a team environment - Proficiency with live chat platforms and customer service tools - High school diploma or equivalent required

Personality traits: - Reliable: You can be counted on to complete tasks accurately and on time - Motivated: You are driven to succeed and take initiative in your work

Soft skills: - Teamwork: You work well with others and collaborate effectively - Analysis: You have a keen eye for detail and are able to analyze data effectively

Benefits: - Company transportation for required meetings - Medical coverage for you and your family - Travel opportunities for training and conferences

Working environment: At Smurfit Kappa Group, we believe in fostering a culture of ongoing learning and development for personal and professional growth. We provide opportunities for continuous training and support your career advancement within the company.

Deadline to apply: May 25, 2024

Equal opportunity statement: Smurfit Kappa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran. We actively encourage diversity and inclusion in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.