Online Account Support Officer

Job Description:

Plynk is seeking a motivated and resourceful Online Account Support Officer to join our team in Galway, Connacht, IE. As an Online Account Support Officer, you will be responsible for providing exceptional customer service and support to our online account holders. This is a part-time entry-level position, ideal for individuals looking to kickstart their career in the fintech industry.

Responsibilities: - Act as the primary point of contact for online account holders, assisting with account inquiries, technical support, and issue resolution - Provide timely and accurate responses to customer inquiries via email, chat, and phone - Collaborate with internal teams to escalate and resolve complex customer issues - Identify and recommend process improvements to enhance the customer experience - Assist with account verification, compliance checks, and other administrative tasks as needed - Stay up-to-date on industry trends and best practices to provide informed support to customers

Requirements: - Strong communication and problem-solving skills - Ability to work independently and in a team environment - Proficiency in Microsoft Office and other relevant software - Leadership and negotiation skills - Previous customer service experience is a plus but not required

Personality Traits: - Motivated - Resourceful

Soft Skills: - Leadership - Negotiation

Benefits: - Visa sponsorship - Free food - Vision insurance

Working Environment: Join a company that transcends borders, promoting collaboration on a global scale. At Plynk, we believe in creating a diverse and inclusive work environment where employees can thrive and excel.

Deadline to apply: 2024-05-01

Equal Opportunity Statement: Plynk is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.